Privacy Policy

  1. Purchases made via this web site are cinema tickets and associated cinema ticket-related products (e.g. 3D glasses, concession items, cinema loyalty memberships etc.)

  2. When you purchase via this website, your transaction is made with Jack Roe (CS) Ltd., using our E-commerce merchant name “Jacro Online Cinema Sales” on behalf of Kingaroy Cinema.
    “Jacro Online Cinema Sales” refers to Jack Roe (CS) Ltd. (Registered Office: Enterprise Centre, Alton Rd Ind Estate, Ross-on-Wye HR9 5NB).

  3. By purchasing tickets using the service provided by Jack Roe (CS) Ltd. you are agree to accept and abide by all terms and conditions published herein. Please ensure that you read all terms and conditions carefully before completing your purchase.

  4. Only products and services permitted by Australian law, and as agreed under agreement with our merchant aquirer, are offered for sale via this website.

  5. Jack Roe (CS) Ltd. and its booking systems are responsible for your web transaction payment on behalf of your chosen cinema. In the event of any query relating to issues with your payment, please contact your chosen cinema in the first instance. If you are unable to resolve your query with your chosen cinema, please contact us using the details listed below, and we will make enquiries with the cinema on your behalf.
    In the event of any query which relates to the tickets or ticket-related products purchased (e.g. pricing, age restriction etc.) please contact Kingaroy Cinema.

  6. We reserve the right to alter our terms and conditions where necessary. The latest changes to our terms and conditions are published here as soon as they become applicable. You are encouraged to regularly review these terms and conditions for any amendments which may be applicable to your purchase.

Ticket and Cinema Purchases

  1. We hope that you will find our online booking systems simple to operate. However, in the event of any queries relating to purchasing cinema tickets and cinema ticket-related products, please contact us.

  2. Please note that your purchase is subject to your acceptance of any requirements stated or which may reasonably be expected of you in relation to your purchase. For instance, when purchasing tickets, you agree to abide by any age restrictions imposed upon the film.
    Please note that your selected cinema may require you to provide evidence of your entitlement to purchase (e.g. proof of age or concession status).

  3. This website is used for the purchase of cinema tickets and cinema ticket-related products. Please note that 3D glasses may be required when purchasing tickets for 3D films. Wherever possible, the booking pages indicate whether your purchase includes 3D glasses. However, due to the variety of 3D systems used by modern cinemas, the type of glasses required, and whether or not these may be purchased in advance, can vary from cinema to cinema. If in any doubt as to 3D glasses arrangements with your selected cinema, please contact Kingaroy Cinema.

  4. Purchases made via this website are subject to ticket availability. Your order constitutes an offer to purchase from Kingaroy Cinema, and the on screen booking confirmation indicates acceptance of your offer on behalf of your Kingaroy Cinema by Jack Roe (CS) Ltd. At this point, a contract exists between you and Kingaroy Cinema.
    An automated booking confirmation is sent to the email address you enter when purchasing tickets and cinema ticket-related products. This details your transaction reference and/or a unique booking reference which should be quoted when collecting your purchase at the cinema. Please ensure that you check your confirmation carefully, as it may not be possible to rectify mistakes unless your chosen cinema is informed immediately. Note that the cinema’s stated terms and conditions apply with regard to refund or cancellation.

  5. We recommend that you print a copy of your booking confirmation to take to the cinema with you, as proof of your reservation.

  6. We reserve the right to refuse your booking request on behalf of your selected cinema.

  7. Please note that ticket availability can fluctuate in response to changes made at the Box Office, and cinemas can remove seats from sale at short notice. Where seat availability changes after you have entered the booking process, your booking will not be completed, and you will have the opportunity to select alternative seats, if available.

  8. All payments processed will be made in Australian Dollars, all symbols ‘$’, ‘A$’ and ‘AUD’ refer to the Australian Dollar

Collection of Tickets

  1. Note that tickets are not posted unless this is specifically stated in your chosen cinema’s terms and conditions regarding delivery of your purchased tickets or ticket-related products.

  2. Your tickets will be available for collection from the Box Office prior to the start of your chosen film. Collection may be from the Box Office upon presentation of your booking confirmation or credit card.

Kingaroy Cinema is committed to safeguarding the privacy of any personal information entered via this web site. By using this web site, you are agreeing to the terms and practises described within this Privacy Policy.

IP Addresses

Your IP address is used in order to help us to identify you, as well as to assist us in diagnosing web server issues and answering booking queries. We do not disclose your IP address to any third party, but may provide it to relevant authorities in order to insist with any fraud investigation.

Cookies

Where necessary we may record information about you in the form of cookies.

Cookies are small files which are downloaded by your computer when you visit www.jack-roe.co.uk, and which are stored on your hard drive in order for us to identify whether you have visited us previously, as well as any personal information you may have provided to us in the course of making a booking. It also helps us to identify your previous purchases so that we can advise you whether these have successfully completed, in order to reduce the possibility of you making multiple bookings in error.

We do not directly employ third party advertising via our web site, but your selected cinema may provide advertisements as part of the web site “skin” it provides for its ticket booking facility. Such advertisements may make use of cookies in order to store certain anonymous information about you (e.g. browsing habits, areas of interest etc.), and may be used to provide you with targeted advertising when visiting other websites.

Your browser may allow you to disable cookies, but if you choose to do so, this may prevent you from using certain areas of this booking site.

Personal Information

We require certain personal information in order for you to book tickets for your selected cinema. This includes you name, telephone details, and a valid email address. You will be required to provide credit or debit card information in order to book tickets via this web site.

Use of Your Personal Information

In order to facilitate your booking, your personal information is shared between us and your chosen cinema. This information is used in order for us or your chosen cinema to contact you with regard to your booking – for instance, to advise you of any change to the schedule, or any cancellation. This contact may be by telephone or email, or, where sufficient information has been provided, by postal mail.

If you indicate that you wish to be contacted by your chosen cinema in relation to additional products or services, your personal details may be used to advise you of forthcoming events etc. which may interest you.

For further information on how your chosen cinema uses any personal information provided by us in the process of administering your booking, please refer to the cinema’s own information pages.

Should you no longer wish to be contacted by your chosen cinema with regard to additional products or services, or to find out more about the cinema’s own personal information policies, please contact the cinema directly, or refer to their published privacy policy.

Financial Information

Your financial information is used for the purposes of authorising payment and debiting your account for any tickets or ticket-related products you have opted to purchase. By making a purchase via this web site, you are consenting to us sharing your financial information with any third parties required for the purposes of making your purchase only. This includes any banks and/or other third party companies used for the purposes of fraud prevention and risk reduction (for example, for additional cardholder verification using Verified by VISA or MasterCard SecureCode, where the cardholder is enrolled in these schemes).

Jack Roe (CS) Ltd. operates a strict financial data security policy. In order to further protect your financial information (e.g. card numbers, expiry dates etc.), this information is never shared in full with any operator at your chosen cinema, and we only provide the cinema with the required information to administer your booking.

We will not share your financial information with any other third party company, except as detailed above.

Legal Disclosure of your Personal and Financial Information

Whilst we do not share your personal or financial information with any third party company, except as detailed above, we may provide this information if required of us as a result of any legitimate legal or regulatory demand, or for the purposes of assisting in law enforcement. We may also share this information if required in order for us to enforce the terms under which you make your purchase.

Other Sites and Third Parties

This web site may contain external links to other web sites, which may include links to the home page of your chosen cinema. Jack Roe (CS) Ltd. accepts no responsibility for any personal information you choose to share with any third party site accessed via links from this web site. Please ensure that you check the privacy policies of any such third party web sites before providing any such information.

Site Security

Jack Roe (CS) Ltd. takes the security of any personal or financial information entered via this web site very seriously, in order to prevent loss, misuse or interception of the details you provide. Any such information provided for the purposes of making your purchase, is encrypted using a Secure Socket Layer (SSL) connection which incorporates 256 bit AES high-grade encryption, before it is transported across the internet. This ensures that it cannot be read by any third party.

Contacting Us

In the event that you have any queries regarding the above privacy policy, please contact Kingaroy Cinmea at  +61 7 4162 2336.